As the Covid-19 health crisis evolves, we continue to take steps to help protect the health and wellbeing of our people, partners and communities. We have set out a series of actions to ensure that our people are safe and that our business can continue to support the needs of our partners and customers.
- Office / Remote Working
- Following updated Government guidelines, we now have the majority of our people working remotely. To continue to support our customers and partners, some of our operational teams will be operating a remote working / office working pattern. We have strict safety distance guidelines in place to ensure the safety of our people.
- Contacting Customer Services
Our Customer Services telephone lines have reopened but due to social distancing requirements we have a limited number of people able to answer calls. Please email the relevant customer services team to contact us. You can find the correct email address within the Contact Us market sections here e.g. for an Agriculture enquiry, please click on Agriculture, and then click on ‘Email customer service desk’.
We’re doing everything we can to minimise delays and have implemented a number of measures to enable us to process the high volumes we are receiving. For anyone currently awaiting a response from us we will be in touch shortly.
- Visitors to sites
We are mindful of the need to stay in close touch with our partners. We recommend visitors do not to come to our sites. We are reinforcing the use of remote communication technology to keep in touch on a regular basis.
- International Travel
No international travel is currently taking place.
- Business Continuity Planing
We have robust Business Continuity Plans (BCPs) in place to ensure that we continue to offer high levels of service to our partners and customers.
- Maintaining up-to-date awareness on COVID-19
We have set up a COVID-19 Crisis Management Team (including our Executive Committee, Human Resources, Risk, IT and Communications) to meet regularly and assess the ongoing situation, ensuring that we are prepared and capable as the situation evolves. We will provide updates as necessary.
We pride ourselves on quality of our internal and external relationships and are focussed on maintaining the high standards and good quality that our partners and customers expect.