Our customers, partners and people are at the heart of our business. To keep our people safe during Covid-19, we now have remote working in place and have temporarily closed Customer Services telephone lines.
We are currently experiencing high volumes of inbound enquiries from our customers relating to payment holidays. Please be assured that we are following best practices as issued by government advice along with our regulator the FCA.
Please do not contact us to chase for updates to allow us to work through these requests as quickly as possible. We’re doing everything we can to minimise delays and have implemented a number of measures to enable us to process the high volumes we are receiving. Where you have logged a payment holiday request with us, we will be in touch shortly via a letter to confirm the next steps directly with you. In order to ensure your credit rating is not adversely affected please don’t cancel your direct debit mandate in the meantime.
Thank you for your patience and support whilst we work hard to manage your requests. We really do appreciate your understanding.
Click here for the full update on Covid-19.