The results of its biennial partner satisfaction survey have been announced.
Sent to its 400+ strong partner network across its technology finance division that supports business equipment leasing in the IT, healthcare, telecoms and office equipment sectors, the survey asks for partner feedback in a number of key service areas. These include account management, the finance application process, invoice payment and after sales. Overall, average satisfaction score amongst survey respondents came in at 8.4 out of 10, up 8% since the prior survey.
Additionally, respondents were also asked about their propensity to recommend BNP Paribas Leasing Solutions to a colleague or peer. Commonly known as the ‘Net Promoter Score’ or NPS, this is a highly regarded metric that measures overall customer experience and loyalty. The NPS operates on an index ranging from -100 to 100. A “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class.”
Results from the latest survey show that the NPS for BNP Paribas Leasing Solutions UK technology division now stands at +56, up 24% from the previous survey. This is an all-time high and marks a strong degree of confidence in BNP Paribas’ capabilities to service the needs of its partners.
“Our score is particularly noteworthy because an NPS score of +56 is hard to achieve in our sector and these survey results demonstrate the high levels of trust that our customers place in us,”
said Mike Quinn, Head of Technology Solutions, UK.
“It’s great to see our team’s hard work pay off with feedback directly from our customers through a respected and well-recognised benchmark such as the Net Promoter Score.”